Privacy Policy
1. Introduction
1.1. RazePartners (hereafter the “Company”, “we,” “our“), is responsible as ‘controller’ for the protection of privacy and the safeguarding of the partners’ or customers’ personal and financial information pursuant the General Data Protection Regulation (“GDPR”). By executing the registration form and opening an affiliate account with us, you (hereinafter referred to as the “Affiliate”, “you” or ”your”) hereby gives its consent to such collection, processing, storage and use of personal information by the Company as explained below in the policy (the “Policy”).
1.2. This Policy is the property of the Company. The reproduction in whole or in part in any way including the reproduction in summary form, the reissue in a different manner and any changes in the original manual or any translated version is strictly forbidden and is only allowed with the prior written consent of the Company.
1.3. This Policy may be changed from time to time and it is important that you check this Policy for any updates. If the changes effected are considered to be important, we will communicate them to you.
1.4. Please note that this Policy is addressed to Affiliates and potential affiliates onboarded via Raze.partners for the Raze Casino Affiliate Program (the “Program”). Any personal information we collect will be used in connection with your use and participation in the Program, your contractual relationship or in accordance with our separate policies which are available by contacting us.
We will not disclose or sell your personal information and all data submitted will be retained by RazePartners and Raze.bet for internal usage only.
2. Right to privacy
2.1. You are advised that these rights do not apply in all circumstances due to regulatory requirements. In summary, you are entitled to the rights including but not limited to:
2.2. Right to Information
You have the right to request disclosure of the personal information we hold about you.
2.3. Right of Access
You may request access to your personal data that we collect, process and store, including how and why we process your personal data, and how long we intend to store your personal data as shown in this Policy.
2.4. Right to Rectification
You may request that we rectify any inaccurate or update or complete incomplete personal information that changes from time to time. We will then correct our records and notify any third parties to whom such personal information may have been transmitted.
2.5. Right to Erasure
You may request that we erase your personal information, and we will comply provided your personal data is no longer necessary in relation to the purposes for which we collected or otherwise processed.
2.6. Right to Object (Restriction) of Processing
You may request that we withdraw processing your personal information. The right to object/ restrict of processing may be requested by you in below circumstances:
i) where our use of the data is unlawful, but you do not want us to erase it;
ii) where you want us to establish the data’s accuracy;
iii) where you need us to hold the data although we may no longer require it as you need it to establish, exercise or defend legal claims; or
iv) where you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it;
3. Types of Personal Information We Collect
3.1. We collect the necessary information required to open an affiliate account, and to provide the Affiliate with the services they require. We may collect certain personal information including but not limited to, Passport, Proof of Address, Crypto Wallet Address
4. How do we collect your personal information
4.1. Direct interactions. You provide us with personal information through completion of the registration process, upload or send identity documents, carry out transactions, communicate through messaging platforms, telephone or email.
4.2. Use of automated technologies or interactions. When using our services, your device automatically transmits to us its technical characteristics. Locale is implemented for smooth processing of your personal information to produce the best possible service while using our platforms.
4.3. Use of our web services. We retain data from IP address, cookies files, browser data or operating system used, the date and time of access to the site, and the requested pages addresses allows us to provide you with the optimal operation on our web application, mobile app and/or desktop versions of our application
5. How do we use your personal information
We act in the capacity of a data processor when you submit personal information through our sign up form. We do not own, control or make decisions on the submitted data and as such personal information is only processed in accordance with your instructions. In such instances the user providing personal information acts as the data controller.
In order to make services available to you or to meet a legal obligation we need to collect and use personal information. Failure to provide personal information will result in the services offered by the company to not be available to you. Any information collected may be used for the following purposes;
-Create and manage user account(s)
-Send administrative information
-Send product and Service updates
-Respond to inquiries and offer support
-Run and operate the service(s)
6. Consent and acknowledgement of data subject
6.1. We may process your personal data for one or more legal and lawful basis of processing determined by each purpose for which we may require your personal data.
6.2. We are obliged on legal and lawful basis to obtain your consent in connection to the following;
a) to perform our contractual obligations towards you
b) to be compliant with the legal and regulatory requirements
c) to pursue our legitimate interests, (each a “Lawful Basis”).
6.3. Where our use of your personal information does not fall under one of the Lawful Basis, we require your consent. Your free consent shall be required in this event, and you have the right to withdraw your consent at any time by contacting us using the contact details set out in this privacy notice or by withdrawing your consent.
6.4. You agree we may use personal data provided by you through our website or otherwise and personal data provided during our business relationship to communicate with you for marketing and promotional purposes as well as to provide you with announcements and updates of our terms through different channels like include calling you, sending emails, notifications through the Program and SMS notifications including push notifications.
6.5. We have the obligation to collect and store your personal information in accordance with the Ant-money laundry laws and regulation. This information is referred to as Know Your Customer information which is performed through our customer due diligence process of identifying and verifying your personal identity, transactional, financial, and other data.
6.6. We intend to store your personal information in our records for five (5) years or longer if required by law and where it is required of us to do so in relation to the fulfilment of our services
7. Data Breach
In the event of a data breach and as such we become aware of our users personal information being compromised due to, and not limited to, security attacks or fraud, we will reasonably take appropriate measures including investigating and reporting in cooperation with the relevant authorities. You will be notified in due course about these actions if and when they arise.
8. Changes and amendments
We reserve the right to modify this policy or its terms related to the services at any time at our discretion. When we do we will always notify you via email. We may also disclose the changes to you via other channels of which you provided via sign up.
9. How to resolve a complaint
9.1. Your possible privacy concerns are important to us. We are committed to resolving any complaint and to attending to answering general questions about our services or personal information that we collect, store and how it is used. If you are not satisfied with our response to your complaint, you have the right to further submit a complaint.
9.2. We will promptly respond to your requests but depending on the complexity or number of requests we revert to you in less than a month of the receipt of your request and keep you updated.
9.3. You may exercise your right by submitting written complaints or general questions about your personal information by emailing to: [email protected].